When you choose the item you want to order, simply choose your size and color and hit Add to Card button.
FAQ
You can find the Size Guide in each product page. All the measurement provided are of the body, NOT the clothes. If you are between sizes, you are not sure which size is the correct or you want to order a custom item made to your personal measurements, please contact us at support@frakturashop.com – we can help with choosing the correct size for you.
Once you place an order you will receive a confirmation email. Our production time is usually 5-9 working days.
During holidays and special promotional days such as Cyber Monday, Black Friday due to high volume of order production time might be more.
Once we send your order shipping time is as follow:
- Europe: 1-4 days
- US & Canada: 3-4 days
- Rest of the world: 5-7 days
For all our orders we use express courrier delivey either via DPD or DHL.
For every order you will receive a tracking number you can use to track your order.
Yes, you can! Here's what you need to know:
- All returns & exchanges must be done within 14 days of delivery
- All returned items must be unwashed, unworn, and undamaged, with all tags attached
- We accept only one exchange per item
- Custom Orders* cannot be returned or exchanged due to their specific sizing and changes (unless there is proven defect, wrong size or color)
- Please note, all shipping costs are non-refundable
Here's How to Return or Exchange an Item:
1 | Contact us at support@frakturashop.com with information about order
2 | You will receive instructions for returning the item
3 | Once we receive the returned parcel, we will process your refund within 5 - 7 business days.
NB: Declared value increases the possibility of delays/holds at Customs, LinenFaitytales is not responsible for any additional duty fees and custom charge
NB: During peak season, allow extra processing time for refunds due to higher than normal volumes. Refunds are visible in the initial payment account, timing depends on your payment method. You’ll receive an email confirmation when your return is completed.
Yes, definitely. You can contact us at support@fraktrashop.com and we can discuss the details of the order.
Yes, we do! Please contact us at support@frakturashop.com to discuss details of your order.